Privacy Policy

1. Who we are

Conversio is an AI-powered guest communication platform for hospitality businesses. We process data on behalf of property managers, hotels, and resorts to facilitate guest interactions via WhatsApp.

2. Data we collect

When guests interact with Conversio through WhatsApp, we may collect:

• Phone number and display name (provided by WhatsApp)
• Message content (questions, requests, and responses)
• Interaction metadata (timestamps, message status)
• Property-related preferences expressed during conversation

For property managers using our dashboard, we collect the email address and property details provided during onboarding.

3. How we use your data

• To respond to guest inquiries accurately and in real time
• To personalize responses based on property information
• To send proactive messages at relevant stages of the guest journey
• To generate analytics and insights for property managers
• To improve our AI models and service quality

4. Data storage and security

All data is stored securely with encryption at rest and in transit. We do not sell, rent, or share personal data with third parties for marketing purposes.

5. Third-party services

We use trusted third-party services for messaging, AI processing, data storage, and hosting. All third-party providers are selected for their security standards and compliance with applicable data protection regulations.

6. Data retention

Conversation data is retained for the duration of the property manager's subscription. Upon cancellation, data can be exported or deleted upon request.

7. Your rights

You have the right to access, correct, or delete your personal data. Property managers can request data deletion on behalf of their guests. To exercise these rights, contact us at the details below.

8. Contact

For any privacy-related questions, reach us via WhatsApp at +5999 526 6233.